Lifeline COVID

Lifeline: COVID

Right Call: How phones became Louisiana’s healthcare lifeline during the coronavirus pandemic

We set out to document how coronavirus and the state’s lockdowns affected access to healthcare. What we found were people working the phones to keep Louisiana connected, safe and healthy in ways that offer lessons beyond the pandemic. Our series, Lifeline: Covid tells their story.

6 min read
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Lifeline: COVID

Calls to action: How 211 became an instant link to health and social services during the pandemic

211 live call specialists connected thousands of residents to health and social services via the system’s vast network of providers. And fed key info to those raising levees against the flood of unmet needs.

12 min read
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