211 live call specialists connected thousands of residents to health and social services via the system’s vast network of providers. And fed key info to those raising levees against the flood of unmet needs.
Right Call: How phones became Louisiana’s healthcare lifeline during the coronavirus pandemic
We set out to document how coronavirus and the state’s lockdowns affected access to healthcare. What we found were people working the phones to keep Louisiana connected, safe and healthy in ways that offer lessons beyond the pandemic. Our series, Lifeline: Covid tells their story.
6 min read
LIFELINE: 211 calls reveal Covid-19’s impact on Louisiana
Acadiana’s 211 call data from March to September show the crippling effects of the coronavirus pandemic on South Louisiana and the diversity of its disaster response.
2 min read
Calling home: Sheltering in hotels to escape coronavirus, Acadiana’s homeless got back on their feet
While coronavirus raged, hundreds found their way to hotels where case managers could connect them with food, doctors and income, often for the first time.
10 min read
Hanging on: Covid gave Louisiana’s addiction patients life-saving drug treatment by phone
During the pandemic, treatment with buprenorphine became available by phone. And that could be a difference maker in the opioid epidemic.
14 min read
Speaking their language: How NOLA advocates connected Spanish speakers to healthcare during the pandemic
It’s no surprise most of Louisiana’s Spanish speaking community fell through the cracks, but coronavirus showed just how big those cracks are and what it’s going to take to mend them.
13 min read