The gist: Councilwoman Liz Hebert gave trash contractor Republic Services three weeks to provide documentation about fleet size and routes, age and maintenance history on each of its vehicles and records of street damage and clean-ups from hydraulic fluid and “leaking trash juice.”
More than 13,000 complaints have been logged since 2016 about the company’s service, Hebert said at Tuesday’s City-Parish Council meeting. So far this year, records from LCG show, Republic has been fined $24,200 for missed collections. Fines, which LCG pockets by deducting what it pays Republic monthly, are $25 a day and start on the second day a collection is missed. The 2019 tally is down significantly from last year. For the first six months of 2018, Republic was fined $65,800, ending that year with a total fine of $73,475. Hebert told The Current last week that she gets complaints from residents about poor service every single day.
Hebert asked to restart monthly reporting to the Public Works Department on various metrics, a past practice that for unknown reasons ceased some time ago. Republic officials attended Tuesday’s meeting to address a host of problems, at her request. Republic General Manager Steve Sytsma appeared before the council along with Randy Dixon, who manages municipal relationships for the Arizona-based company’s Southeast market. Dixon flew in from out of state.
The extraordinary number of missed collections in the first quarter 2018 triggered a steeper penalty provision in the contract. According to LCG Environmental Codes Supervisor Russell Bourg, Republic was cited for falling below its average monthly service effectiveness rate of 99.75 percent, which is calculated quarterly per terms spelled out in the contract. Bourg says he prepared the paperwork for a $75,000 fine at that time.
LCG has not yet responded to a public records request about whether the fine was paid.
The contract may be renegotiated. Councilman Kenneth Boudreaux took Hebert’s proposal a step further, calling for contract renegotiation or an agreement with concessions, similar to what Baton Rouge got in recent months after experiencing its own problems with Republic. In response to dissatisfaction in the capital city, the company laid out a plan in May to hire more workers, update its fleet and continue twice-a-week trash collection, The Advocate reported.
“Right now the marriage is just not happy,” Boudreaux said of the contract with LCG, which is the company’s second-largest in the state and runs till 2023. “This second-largest contract needs some love,” the councilman added. Dixon assured Boudreaux the company was open to discussions.
High turnover at the company has left a void for council members and residents, who are often forced to use an out-of-state call center for answers. A number of council members repeated old requests for a local call center to field complaints, citing numerous instances in which information from the call center conflicted with what Republic officials were telling them Tuesday night.
One of the night’s more testy exchanges involved Hebert challenging the company on new cart delivery and replacements for damaged receptacles. Residents who have gone a month or more without a cart were told by Republic employees to use a neighbor’s trash container while they waited, Hebert said. Sytsma, however, insisted that Republic has purchased two truckloads of new carts per month (each with 550 carts) for the past several months at a cost of $60,000 a month.
“So you have carts in stock?” Hebert persisted.
“Ma’am, we run three cart routes every day,” Sytsma said. “I think last month we ran an additional three cart routes.”
When the Republic reps advised Hebert that the call center had given her bad information about cart availability, she shot back: “That information was given from your team to my Public Works team locally, not from a call center,” she said. Councilman Pat Lewis also contradicted Sytsma’s claims, saying he personally visited the company’s office Friday and was told it did not have replacement lids and carts in stock.
When Hebert told the company representative that several residents have sent her videos showing trash and recycling going into the same trucks, Dixon insisted mixing waste streams are not allowed and would result in repercussions for the employees. “If you see that this is happening, we definitely want the video,” Dixon said. A source with knowledge of the company’s operations tells me that multiple cameras on Republic’s trucks would be able to confirm whether this is a persistent or ongoing problem.
LCG Public Works Director Mark Dubroc was the lone LCG voice defending the company, saying it has been responsive to his department and believes it is well-intentioned. He says the company is not in default of the contract, is paying its fines and responding to complaints. “Every business endeavor has its ebbs and flows,” Dubroc said.
“The contract is the contract that we have,” Dubroc added. “If I wrote the contract again today, I might do it a little differently, but then they might not sign it.”
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